Staff Database Engineer

Job Description Our SWAT (Software Action Team) ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and "champions at all service levels” and act as the last level of support for our customers ( internal and external ). The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role you will support the infrastructure by learning the platform from end to end. What you get to do in this role: Become an SME in production database troubleshooting, ServiceNow instance performance issues and Linux performance analysis on prem and on Hyperscaler Own complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scale Develop observability and automation to prevent recurrence of critical issues Influence infrastructure decisions that shape our multi-tenant cloud platform Mentor and collaborate with engineers across operations, support, and developmen Strong experience with performance and stress testing tools and approaches for driving realistic customer simulations 5+ years of database management and performance tuning 5+ years of experience supporting or testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Unix environment 3+ years of experience developing on a SaaS, PaaS, or Cloud Infrastructure product/solution Proven experience with concurrency, multithreading, and distributed system architectures Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions Strong problem-solving and analytical skills with an aptitude for learning new technologies developing and deploying mission critical software Bachelor's degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience. Eagerness to learn everything about the ServiceNow Platform

To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 6+ years of experience on multiple relational databases (especially on Postgres database) The database experience should include but not limited to MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, backup/restore etc. Desired skills: Scripting: basic shell scripting, Python, Javascript, Ansible Formal experience on a DevOps(Kubernetes and CICD pipeline) or Performance or support team supporting a Web-Based application is desired Demonstrated experience leading individual projects, including scheduling and reporting Formal experience on a DevOps or Performance or support team is desired JV20

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, re