Hub Operations Associate

The Operations Associate is a frontline operator responsible for supporting delivery of a consistently excellent experience for pizzerias serviced by the hub. This role sits at the intersection of customer experience and operations. You will onboard new shops, manage weekly ordering flows, support printing and fulfillment, and proactively identify and resolve issues before they impact customers.

This is a hands-on role for someone who takes pride in getting the details right, moving fast, and owning outcomes.

What You’ll Do

Customer Experience & Retention

• Support the end-to-end experience for pizzerias serviced by the hub, ensuring orders are accurate, on time, and as expected
• Onboard new shops and deliver a magical first experience, including system setup and clear communication on how the service works
• Monitor customer behavior and signals that indicate risk of churn and take proactive corrective actions in partnership with the Hub Lead

Ordering & Planning

• Manage predictive ordering workflows and confirm weekly orders with shops
• Resolve order changes, exceptions, and last-minute issues quickly and accurately
• Partner with Warehouse Manager and Associates to ensure orders are properly staged and ready for fulfillment

Printing, Packing & Fulfillment Support

• Set up and support printing, routing, and packing processes, as needed
• Execute as needed daily and weekly printing and packing workflows with speed and accuracy
• Identify breakdowns in process and help improve efficiency and reliability over time

Operations Support

• Support additional operational activities as directed by the Hub Lead
• Assist with inventory organization, process improvements, and special projects as the hub scales
• Act as a reliable, flexible operator who can step in wherever the hub needs support

What We’re Looking For

• Strong attention to detail and a bias for action
• Customer-first mindset with a desire to solve problems before they escalate
• Comfortable juggling multiple workflows in a fast-paced, operational environment
• Clear communicator who can work directly with customers and internal teams

Reliable, hands-on, and willing to do whatever it takes to get the job done 

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Personalized training at the start of your position, followed by continuous training to ensure you succeed!
• A team obsessed with ping pong tournaments, pizza Fridays and summer parties!
• Company structure that encourages career development, strong career path in sales; you will be recognized for hard work
• Close partnership with account management team leads and trainers that provide all the coaching you need
• Wellbeing + learning and development program 

Working Schedule 

Monday - Friday, 4pm-midnight MK time (10am - 6pm EST)

Occasional weekend coverage

The Hiring Process

Here’s what we expect the hiring process for this role to be, should all go well with your candidacy (please note, this is subject to change). This entire process is expected to take 1-2 weeks to complete and you’d be expected to start on a specific date. 

• Application
• 30 minute video call with recruiter
• 2 x 30 minute video calls with the Team Lead and a Senior Hu…