Sr. Project Manager

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

As a Senior Project Manager, you will be driving new service opportunities, working with both customers as well as internal stakeholders. You will interact hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organizations and multiple Snowflake teams to ensure customers’ applications are well designed and scale to the needs of their business. Success is defined by the SDMs ability to develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities and quickly become the client’s trusted advisor.

AS A SENIOR PROJECT MANAGER, YOU WILL:

Be a project management expert on all aspects of the Snowflake implementation and variety of project and services types

Provide delivery quality oversight and guidance for Snowflake engagements by assisting in the creation and execution of the overall vision for service delivery and client satisfaction, ensuring adherence to delivery best practices

Own, manage and communicate the operational relationship with assigned clients, including the creation, implementation, and tracking of relationship roadmaps

Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives through clear project documentation, meetings and any required follow-ups

Proactively provide input into the development of Practices' policies, procedures and standards

Integrate industry knowledge into practical configuration tactics, techniques and procedures to ensure teams deliver well-rounded and well-developed software solutions

Work with Services Delivery Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits – scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects

Work with Customers, System Integrators, and Technology Vendors on project pursuits, cadence and project progress

Provide guidance and a vision on how to resolve customer-specific project challenges, own escalations and high profile situations

Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing

Determine areas for process improvements within both the client and Snowflake

OUR IDEAL SERVICES DELIVERY MANAGER WILL HAVE:

7+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects

Track record of delivering on PS revenue targets for a set of accounts, including the ability to prioritize multiple, complex projects and deliverables simultaneously (project management)

Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field

Ability to speak about the AI/ML model lifecycle specifically the trade-offs and architecture for delivering Gen AI and ML capabilities

Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development

Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterpr…