Staff Designated Support Engineer

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake Support is committed to providing world-class solutions that inspire customer confidence and ensure business continuity. The DSE is a trusted technical partner to our Priority Support customers with a strong AI-first mindset, customer management skills & technical acumen. The role will lead the drive to reinvent and transform Priority Support into a deeply engaged, proactive offering that delivers high value throughout the customer’s post-go-live journey. The DSE role blends deep technical expertise with account engagement and service delivery. The DSE provides hands-on engagement to bridge complex business problems with Snowflake’s technology solutions. The DSE partners with the customer and internal Snowflake teams to drive quick resolution of reported issues, with a focus on future case deflection and WAF principles that ultimately strengthen customer trust in Snowflake. AS A DESIGNATED SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL IMPACT AND CONTRIBUTE TO THE SUCCESS OF OUR CUSTOMERS: Provide hands-on support for customer needs following Snowflake deployment - from quick start consultations, to issue resolutions, account health monitoring and critical event support. Deep understanding of the customer's product integration architecture and workloads. Design, review and execute use cases with customer context to align with Snowflake best practices, product features and functionality. Provide guidance on how to resolve customer-specific technical challenges Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s product and service offerings to drive customer experience. Drive customer experience across the following: Query performance & optimization - Monitor, review and provide actionable, hands-on support to optimize query performance and prevent recurring issues. Cost Optimization opportunities - Analyze the customer’s warehouse configuration and utilization, implement recommendations in partnership with the customer. System Integration - Work with System Integrator consultants at a deep technical level to successfully position and deploy Snowflake in customer environments Own release readiness for priority support customers, lead disaster recovery drills & provide hands-on migration support. Drive Issue resolution and high case quality - partner with internal team to drive effective resolution and RCAs. Provide customer context and be the customer advocate. Establish regular touchpoints with customers to provide technical and executive-level updates across all reported issues. Be available on-call as needed for customer success. Serve as a dedicated technical partner to Priority Support customers — providing hands-on support from quick-start consultations and issue resolution to account health monitoring and critical event response Develop a deep understanding of each customer's product integration architecture, workloads, and business objectives to deliver contextually relevant guidance Design, review, and execute use cases aligned to Snowflake best practices, product features, and functionality — translating technical capabilities into customer outcomes Monitor, analyze, and deliver actionable recommendations for query performance optimization, with a focus on preventing recurrin