ASSISTANT GENERAL MANAGER – OPERATIONS

Soho House Mumbai | Juhu, Mumbai

Department: Operations
Reports to: General Manager
Dotted-line reporting: Regional Director

About Soho House Mumbai

Soho House Mumbai is a private members' club bringing together a diverse community of creative people through hospitality, culture, food and drink, wellness and memorable experiences. With accommodation, restaurants, bars, member spaces, events, a cinema, gym and swimming pool, the House operates across multiple business areas, requiring a leader who understands the connection between operational excellence, commercial performance and member engagement.

The Opportunity

We are looking for an energetic, commercially minded and people-focused Assistant General Manager to partner with the General Manager in driving the overall performance of Soho House Mumbai.

The candidate may come from a strong Food & Beverage or Rooms background, but must demonstrate the ability to lead beyond their specialist discipline, work collaboratively with diverse operational leaders and understand the business as a whole.

This is an opportunity for a hands-on hospitality leader who knows Mumbai's market, builds meaningful relationships across its diverse social and business communities, identifies opportunities for revenue growth and develops teams that consistently deliver exceptional experiences.

People management and development are fundamental to success in this role. We want a leader who brings energy, enthusiasm, accountability and a genuine drive to deliver measurable business results.

Key Responsibilities

1. Business Leadership & Commercial Performance

• Partner with the General Manager to deliver the House's annual business plan, revenue objectives, EBITDA targets and operational priorities.

• Understand the financial performance of individual business areas and the wider operation, identifying opportunities to grow revenue, optimise costs and improve profitability.

• Review daily, weekly, monthly and quarterly business performance, translating data and trends into actionable plans.

• Identify new opportunities across membership, food and beverage, accommodation, private hire, events and other revenue-generating areas.

• Monitor market trends, competitor activity and emerging hospitality and lifestyle concepts across Mumbai.

• Ensure that operational initiatives are delivered within agreed budgets and timelines, with measurable outcomes.

2. Operational Excellence

• Provide visible, hands-on leadership across front-of-house and back-of-house operations, ensuring consistent service standards and effective problem-solving.

• Work closely with the House Manager and other operational leaders to ensure seamless coordination across the House.

• Understand the guest and member journey across accommodation, food and beverage, member spaces, events, facilities and other services.

• Establish clear accountability, follow up on operational priorities and drive continuous improvement.

• Support leaders in maintaining service standards, operational readiness and effective communication between departments.

• Be comfortable making decisions in a fast-paced, multifaceted environment while balancing immediate operational requirements with long-term business priorities.

3. Membership, Relationships & Mumbai Market Connectivity

• Develop a strong understanding of Soho House's membership proposition and the needs