Senior HRIS Analyst (India/Philippines)

About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
 
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
 
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

What you will do : HRIS Operation Support Provide second-line support for complex SuccessFactors incidents and service requests, ensuring timely resolution and clear communication. Coach HRIS analysts and other team members, sharing technical knowledge and improving support capability. Support the onboarding and development of new team members through documentation, knowledge transfer and practical guidance. Identify recurring issues, complete root cause analysis and implement permanent fixes that improve platform stability and user experience. System Administration & Support Act as the technical subject matter expert for SuccessFactors Employee Central and at least one of the following modules: Onboarding, Compensation, Learning, Performance & Goals, or Time Tracking. Translate business requirements into secure, supportable and scalable SuccessFactors designs, configurations and integrations. Configure and administer the platform, including role-based permissions, workflows, business rules, data models, user access and system settings. Design, test and support integrations between SuccessFactors and payroll, identity, recruitment and other enterprise platforms. Maintain high-quality technical documentation, including configuration workbooks, integration specifications, application catalogues, support procedures and user guidance. Troubleshoot complex system and integration issues, complete root cause analysis and coordinate resolution across HR, IT, vendors and implementation partners. Assess SuccessFactors releases, identify business and technical impacts, coordinate regression testing and deliver changes with minimal disruption. Monitor platform health, data quality, security and integration performance, taking proactive action where risks or control gaps are identified. Support key annual HR processes, including performance, compensation and talent cycles, by ensuring the platform is configured, tested and ready for use. Stay current with SAP roadmaps, product updates and HR technology best practices, recommending improvements where they add measurable value. Implementation & Project Management Lead the technical delivery of SuccessFactors implementations and enhancements from design through configuration, testing, deployment and post-go-live support. Partner with HR product owners, project managers and regional HR teams to define requirements, challenge assumptions and translate needs into clear user stories and technical deliverables. Own technical design decisions and ensure solutions follow agreed architecture, security, data and support standards. Plan and execute configurati