Software Implementation & Support Specialist – India (Remote)

About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. Our Financial Services group is looking for a Software Implementation & Support Specialist to join our Implementation team! This role will focus on DayCheck, SpotOn’s earned wage access solution designed to give restaurant employees access to their hard-earned tips once they’re approved—improving financial flexibility for employees and streamlining operations for restaurants. This role will involve implementing DayCheck for new merchants and supporting the growth of the product. Because DayCheck integrates directly with our labor management system (Teamwork), you’ll also become an expert in Teamwork’s tools and data flows. While the core focus is implementation, your work will also equip you to assist with escalated support cases requiring advanced troubleshooting. As DayCheck evolves to support new features and integrations, your scope will grow with it. ESSENTIAL FUNCTIONS Implementation Coordination : Lead the setup and configuration of new DayCheck accounts, coordinating across teams and partners to ensure merchants and employees have a smooth experience regardless of which SpotOn tools or services they’re adopting Quality Assurance : Validate account setup by running tip flow checks and pre-launch QA steps Training & Enablement : Train merchants and internal teams on how DayCheck works, including system behavior, reporting logic, and key DayCheck workflows. Account Monitoring : Oversee new merchant launches through their first few weeks, including working alongside Teamwork specialists to verify initial payroll setup and reconciliation. Assist with handoff to Support and Customer Success once stable. Product Knowledge : Become an expert in DayCheck and Teamwork’s integration logic, with the ability to understand and explain how data flows from shifts and tips to payouts and merchant settlements. Support Escalation : Handle advanced support requests from frontline teams, especially those related to implementation configurations, money movement, integrations, or reconciliation across systems. Pipeline Management : Monitor new activation cases, document progress, track implementation steps, and ensure all account data is properly recorded in SpotOn’s systems Cross-Team Collaboration : Work closely with global (especially U.S.- and India-based) teammates in Implementation, Product, Engineering, Support, and Customer Success. Growth Support : Contribute to tooling improvements, process documentation, and feedback loops that inform product, process, and implementation improvements MINIMUM QUALIFICATIONS 4+ years of experience in product implementation, technical onboarding, or customer support roles Strong problem-solving skills and comfort working with multiple systems and internal tools. Proven ability to convey complex step-by-step instructions in layman's terms Experience with restaurant operations, Point-of-Sale (POS) systems, payroll platforms, earned wage access tools, or labor management platforms is a plus. Excellent written and verbal communication and clear documentation habits. Demonstrates excellent organizational skills Keen attention to detail Solution-oriented Strong cu