Client Care Advocate 1

***Be sure to explore the full job description, and don’t miss the video at the bottom, it's a great way to learn more about career paths at Global Atlantic/KKR and get a closer look at what makes this opportunity so exciting.***

Location: This position can be in either our Des Moines, IA or Batesville, IN office.  

Hourly Rate: Des Moines - $19.54 per hour + overtime with a $500 sign-on bonus  

Hourly Rate: Batesville - $17.58 per hour + overtime with a $500 sign-on bonus  

Position Overview:

This is a high-volume, fast-paced contact center role supporting customers, agents, and internal partners across a range of insurance products. As a front-line representative of the business, you will handle complex inquiries, resolve issues, and deliver consistently strong customer experience. This role is well-suited for someone who can think on their feet, communicate clearly, and thrive in a dynamic, multitasking environment.

Responsibilities

• Manage a high volume of inbound calls while delivering professional, efficient, and empathetic customer experience
• Respond to detailed inquiries regarding insurance products, policy features, and account activity
• Investigate and resolve customer issues, discrepancies, and complaints in accordance with service and compliance standards
• Translate complex information into clear, easy-to-understand explanations for customers and agents
• Accurately document all interactions in internal systems to ensure complete and compliant records
• Serve as a primary point of contact for assigned agents, accounts, or regions
• Support operational and technical inquiries from clients and distribution partners
• Identify recurring issues and proactively escalate or help drive solutions
• Handle sensitive customer information with a high level of care and in compliance with privacy regulations
• Participate in team meetings, training sessions, and continuous improvement initiatives
• Effectively…