Senior Quality Engineer

 Role:

As a Senior Quality Engineer - you will play a pivotal role in elevating our quality practices across StarRez communication, Marketplace, System Administration and Maintenance systems. You will be an expert within our product engineering organization, deeply understanding user and product behaviour, customer journeys, business rules, and the systems that support StarRez personas. This role will balance hands-on individual contributor responsibilities with leading, influencing, and coaching your peers.

This individual contributor role is for someone who is passionate about seeing systems holistically, has a strong vision for product quality, and is eager to drive the highest standards of customer experience, functional correctness, usability, accessibility, reliability, performance, and release confidence. You will leverage your deep understanding of SaaS product behaviour, end-to-end workflows, integrations, environments, and customer operations to guide and influence our development process.

Your role is not to manage a team, but to be a quality champion who partners directly with developers, product managers, designers, support, implementation, and customer-facing teams. You will help teams anticipate risk, clarify expected behaviour, validate business logic, protect the customer experience, and build more robust, scalable, and reliable conference and event products. At the core of this role is a strong focus on the customer experience; success means our platform behaves predictably, is easy to use, and enables our resident communities to thrive.

What You Will Own:

• Own and drive end-to-end quality for the StarRez Foundations product team.
• Champion StarRez's quality standards by establishing, maintaining, and advocating for quality gates and rapid feedback loops throughout the software delivery lifecycle.
• Design and execute testing, validation and risk mitigation strategies for feature related initiatives.
• Partner with Product, Design and Engineering from ideation through delivery to ensure acceptance criteria, personas, customer journeys, test data, edge cases, non-functional expectations, and quality gates reflect real customer operations and the intended product experience.
• Champion shift-left quality culture by mentoring developers, product managers, and design partners on testing principles, behavioural specifications, clear acceptance criteria, early validation, fast feedback loops, and production-quality observability.
• Work effectively with ambiguity, proactively designing quality solutions based on evidence when clear requirements, behaviour definitions, customer workflow expectations, or quality baselines do not yet exist.
• Champion test automation best practices, create clear testing standards, and coach engineers to take shared ownership of building and maintaining automated tests.
• Apply AI tools and techniques to improve product quality and enhance the effectiveness and