Global People Operations - Systems Administrator

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team and the role

The People Systems Operations Administrator supports the day-to-day work that keeps Stripe’s People technology running accurately and reliably. The role sits in the Service Delivery Center and works as part of the wider People Solutions team, with a close dotted-line partnership to People Solutions Systems Management.

You’ll own a defined set of routine tier 1 and tier 2 operational work across Workday and related People Systems. This includes monitoring support channels and system inboxes, triaging requests, completing repeatable administrative tasks, maintaining documentation, and routing complex issues to the right People Systems owner.

This is a hands-on operations role. It creates clearer separation between routine support work and the configuration, architecture, governance, and project delivery owned by the People Systems team.

What you’ll do

Support queue and request triage

• Monitor the Salesforce case management queue and Jira requests for People Systems work.
• Triage incoming requests by urgency, business impact, data sensitivity, and defined support process.
• Resolve standard requests using documented procedures, and route exceptions or higher-complexity work to the appropriate People Systems owner.
• Keep request records accurate and complete, including status updates, required approvals, supporting documentation, and clear handoffs.
• Identify recurring request patterns and flag opportunities to improve documentation, self-service, or system processes.

Workday operations

• Monitor the Workday inbox for business process errors, stuck transactions, alerts, and other operational issues.
• Complete routine Workday support tasks, including standard access requests, account maintenance, and operational follow-up.
• Support Salesforce and JIRA run work and respond to common People Systems questions using approved guidance.
• Help with recurring operational tasks such as account monitoring, account resets, and quarterly account reviews.
• Support year-end activity, including schedule extensions, alert configuration, audit requests, and tracking follow-up items.
• Assist with release readiness by reviewing assigned Workday updates, completing test steps, documenting results, and escalating issues found during testing.
• Support recurring People programs, such as performance-cycle launches, using established runbooks and checklists.

Reporting, documentation, and Jira support

• Intake and triage Workday reporting and data requests. Confirm required information, route requests to the right owner, and provide status updates to requesters.
• Complete standard reporting tasks and access-related requests where there is a documented process and appropriate approval.
• Maintain runbooks, Trailhead content, standard operating procedures, and request templates so guidance stays current and easy to find.
• Support data-quality checks and follow established processes to correct or escalate issues.

Partnership with People Systems

• Work closely with People Systems analysts and engineers to understand support priorities, upcoming releases, recurring work,