Greetings from Synergy Resource Greetings from Synergy Resource Solutions, a leading HR Management Consultancy.
Our Client, a leading AHU & HVAC Products Manufacturing company requires a Service Engineer(AHU/HVAC) for Mumbai Location.
Position: Service Engineer
Experience: 4-5 years
Location: Hyderabad
Qualification: Diploma/BE- Mechanical
Salary: 4-5 lacs per annum
Office time: 9:30 AM to 6:30 PM (6 days)
Job Role:
Summary: Service Engineer
The Service Engineer will supervise the assembly and installation of AHUs at client premises, manage after-sales service requirements, and ensure customer satisfaction. The ideal candidate will have a strong technical background in AHU installation and commissioning, excellent customer service skills, and the ability to build positive relationships with clients.
Key Responsibilities:
Supervision and Coordination:
- Oversee the assembly and installation of AHUs at client sites.
- Ensure all installations comply with company standards and client specifications.
- Manage timelines and resolve any on-site issues.
Site Status Updates:
- Monitor and document daily site activities and progress.
- Prepare and submit daily site status reports to the Project Manager and other stakeholders.
- Identify and report any potential issues or delays promptly.
- Ensure LD is not levied and extra claims are approved through regular, written communication.
Customer Service and After-Sales Support:
- Serve as the primary point of contact for after-sales service requirements.
- Handle customer calls and address any service-related issues promptly.
- Provide training to customers on the operation and maintenance of AHUs.
Customer Relationship Management:
- Create and maintain a positive image of the company among existing customers.
- Develop strong relationships with clients to ensure repeat business and referrals.
- Collect appreciation letters from satisfied customers as testimonials for the company's service quality.
Technical Expertise:
- Utilize in-depth knowledge of AHU installation and commissioning to provide expert guidance and support.
- Troubleshoot and resolve any technical issues that arise during and after installation.
Documentation and Reporting:
- Maintain detailed records of service calls, installations, and customer feedback.
- Prepare regular reports on service activities, customer satisfaction levels, and any areas for
improvement.