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Software Engineer in Test SDET

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The team works on building highly scalable, secure, reliable, enterprise grade SaaS contact center software applications with a Build, Test, Deploy, Maintain, Own mindset, using Microservices based architecture and AWS services. 

Talkdesk solution supports millions of real time interactions on a scalable data platform across Voice and Digital Channels, offers several NLP and AI capabilities and provides actionable insights to administrators, agents and supervisors.


Responsibilities

  • Quality Assurance & Strategy: Design, build, execute, and maintain automated test suites and manual functional test cases for SaaS services hosted on AWS, ensuring product releases meet quality, performance, and five 9’s reliability standards.
  • Agile & CI/CD Environment: Work within a modern agile software engineering environment, integrating automated test packs into source code control, dev/stage/prod release pipelines, and continuous integration/deployment (CI/CD) workflows.
  • Workflow Management: Manage day-to-day testing tasks, bug tracking, and test execution reporting using GitHub, Jira, and internal Talkdesk systems.
  • End-to-End Ownership: Take end-to-end ownership of test coverage for microservices, validate safe deployment practices, and operate with a DevOps/Quality Engineering mindset.
  • Test Architecture & Non-Functional Testing: Validate microservices against Security, Reliability, Performance, and Telemetry standards, actively flagging and mitigating technical debt in test coverage.
  • Automated & Functional Test Execution: Implement and maintain automated unit, REST API, UI, and end-to-end functional tests running in CI/CD pipelines.
  • Cross-Functional Alignment: Work closely with Product Management, Software Engineers, SRE, and Platform teams to ensure requirement traceability and test coverage alignment from initial design to release.
  • Agile Participation: Actively participate in backlog grooming, user story sizing, design reviews, and code/test reviews.
  • Reliability & On-Call Support: Validate service reliability and participate in test support for on-call release windows or production incident triage. Apply learnings from Root Cause Analyses (RCAs) to build preventative test cases.
  • Continuous Improvement: Research and adopt emerging QA automation tools, test frameworks, and testing methodologies to improve overall test efficiency.
  • Compliance & Standards: Ensure all quality assurance workflows comply with industry regulations and company security standards.

Qualifications

  • Education: Bachelor's or Master’s degree in Computer Science, Information Technology, or a related f