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Broad outline of the Role- Candidate should have 0 to 2 years of experience in Telecom/ISP domain
Basic understanding of telecom standards & protocols
Knowledge on Microsoft Office applications
Coordination skills and taking the right approach logically
Responsible for Delivery of services for international customers
OLO - Delivery Management
Supplier co-ordination for service delivery
Ensures that all installation functions are performed in a timely fashion to meet agreed SLA s.
Perform escalation management, wherever necessary and in case project is in jeopardy.
Customer communications and KCIs (Keep Customer Informed)
Ensure customer-end service readiness
End to end order management for smooth delivery
Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix
Strong Verbal and written communications skills
Minimum Qualifications & Experience- Graduate with 0-2 years of experience
Other Knowledge & SkillsKey Responsibilities- Maintain daily activities and routines.
- Ensure SLA are achieved and work proactively to maintain the same.
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