Job Description ManageEngine, Site24x7 & Percona MySQL Administrator
Experience
13 Years
Role
ManageEngine / Site24x7 & Percona MySQL Administrator
Job Summary
We are looking for a technically skilled professional with 13 years of experience in ManageEngine product administration, Site24x7 monitoring administration, and Percona MySQL database administration. The candidate will be responsible for day-to-day platform operations, monitoring configuration, troubleshooting, database health checks, and coordination with infrastructure and application teams.
Key Responsibilities
ManageEngine Product Operations
- Perform day-to-day administration and operational support of ManageEngine products.
- Configure and manage monitoring, alerts, dashboards, users, roles, and notifications.
- Perform device/server/application discovery and monitoring configuration.
- Troubleshoot monitoring-related issues and coordinate with OEM/vendor support when required.
- Manage product upgrades, patches, backups, and configuration changes.
- Monitor product health, performance, and availability.
- Prepare operational reports and maintain monitoring documentation.
Site24x7 Administration
- Administer and maintain the Site24x7 monitoring platform.
- Configure servers, network devices, applications, databases, URLs, and other monitoring components.
- Configure thresholds, alarms, escalation policies, and notification mechanisms.
- Manage Site24x7 agents and troubleshoot agent connectivity issues.
- Create dashboards, reports, availability reports, and performance reports.
- Monitor infrastructure and application availability and performance.
- Perform basic integration with ITSM, email, and notification platforms.
Percona MySQL Administration
- Perform basic to intermediate administration of Percona MySQL environments.
- Monitor database health, performance, connections, CPU, memory, disk, and replication status.
- Perform database/user creation, privileges, configuration changes, and routine maintenance.
- Troubleshoot common MySQL performance and connectivity issues.
- Monitor slow queries, locks, transactions, and database resource utilization.
- Perform backup verification and basic recovery activities.
- Support MySQL/Percona patching and version upgrades.
- Basic understanding of Percona XtraDB Cluster (PXC/Galera) will be an advantage.
Required Skills
- 13 years of experience in IT infrastructure/monitoring/database administration.
- Hands-on knowledge of ManageEngine products.
- Hands-on experience with Site24x7 administration and monitoring.
- Basic to intermediate knowledge of Percona MySQL administration.
- Good knowledge of Linux administration and troubleshooting.
- Understanding of TCP/IP, SNMP, HTTP/HTTPS and basic networking concepts.
- Good understanding of monitoring, alerting, dashboards, and incident management.
- Basic knowledge of SQL and MySQL performance troubleshooting.
- Good analytical and problem-solving skills.
Good to Have
- Experience with ManageEngine OpManager, Applications Manager, ServiceDesk Plus, or related products.
- Experience with Site24x7 ITOM/Infrastructure Monitoring.
- Knowledge of Zabbix, Grafana, Prometheus, or other monitoring tools.
- Knowledge of Percona Monitoring and Management (PMM).
- Basic knowledge of MySQL replication/PXC/Galera.
- ITIL/ITSM process knowledge.
- Experience working with enterprise production environments.
Key Competencies
- Monitoring & Operations
- Database Administration
- Incident & Problem Troubleshooting
- Performance Monitoring
- Vendor/OEM Coordination
- Documentation & Reporting
- 24x7 Production Support readiness