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Language requirement – English
• Strong analytical skills
• 10+ years of team handling experience
• Spearhead periodical reviews and calls with stakeholders
• Effective management of SLAs & KPIs
• Good exposure in to escalation management
• Having prior experience in to performance management
• Excellent command of English both in written and spoken with
customer service orientation
• Strong understanding of processes and process improvement
• Exposure in managing customer floor walks
• Analytical, decision making, problem solving, and people
management skills
• Results-oriented leader
• Good exposure in multiple ERP
• Certifications like Six Sigma Green belt
• Exposure in handling BCP situations will be preferable
• KT / Transition experience will be an added advantage
Role
Manager
Qualifications
BACHELOR OF COMMERCE
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