Accounts Receivable (OTC - Collections)

Role: Process Associate / Senior Process Associate - Accounts Receivable (OTC - Collections)

Skill: Accounts Receivable (OTC Collections)

Experience: 1 to 5 years

Job Location: Kolkata

Education:

• B.Com / BBA 

• Graduate with accounting or finance background preferred

Must Have:

• Proven experience as a Collection Specialist or similar role

• Experience in Accounts Receivable (AR) and Collections processes

• Knowledge of billing procedures and collection techniques

• Good accounting knowledge

• Experience handling customer billing and payment issues

• Strong communication skills (written and verbal)

• Good email etiquette and customer interaction skills

• Working knowledge of MS Office applications

• Strong MS Excel skills

• Ageing analysis of debt experience

• Ability to negotiate and resolve payment disputes

• Problem-solving and analytical skills

• Comfortable working with targets and deadlines

• Ability to work independently and as part of a team

• Prior experience in Accounts or BPS Finance & Accounting domain

Good-to-Have:

• Experience with CRM tools

• Familiarity with Australian debt collection laws and regulations

• Knowledge of collection techniques such as skip tracing

• Experience in payment processing and refunds

• Exposure to ERP or finance management systems

• Strong stakeholder management skills

Process Specific Responsibilities:

The Collections Specialist is responsible for managing outstanding accounts receivable balances, ensuring timely collections, resolving billing disputes, reducing delinquency, and maintaining healthy customer relationships while achieving collection targets.

Key Responsibilities:

• Monitor customer accounts to identify overdue payments

• Contact customers and debtors for payment collection and resolution

• Arrange payment plans and debt payoff schedules

• Maintain accurate collection records and activity logs

• Perform outbound collection calls professionally while maintaining customer relationships

• Resolve customer billing and credit-related issues

• Investigate historical account and payment data

• Follow up on overdue invoices and outstanding balances

• Process customer payments and refunds as required

• Reduce accounts receivable delinquency and improve cash flow

• Meet collection targets and productivity expectations

• Collaborate with internal teams for issue resolution and account reconciliation

Required Skills & Qualifications:

Education:

• B.Com / BBA / BA

• Finance or Accounting background preferred

Technical Skills:

• Accounts Receivable (AR) and OTC Collections knowledge

• Working knowledge of MS Office

• Advanced MS Excel skills

• Ageing analysis and reporting

• Knowledge of billing and collection processes

• Familiarity with CRM tools and databases

Soft Skills:

• Excellent verbal and written communication skills

• Strong negotiation skills

• Analytical thinking and problem-solving ability

• Customer service orientation

• Ability to manage stress and workload effectively

• Attention to detail and accuracy

• Strong interpersonal and relationship management skills

• Team-player mindset with collaborative approach

Preferred Qualifications:

• 1-5 years of experience in Accounts Receivable / Collections operations

• Experience working in Finance & Accounting (F&A) processes

• Experience managing customer billing disputes and collection activities

• Exposure to Australian customers and collection processes

• Familiarity with collection compliance requirements

Key Performance Indicators (KPIs):

• Collection Target Achievement

• Accounts Receivable Reduction

• Aging Bucket Performance

• Customer Response and Resolution Timeliness

• Billing Issue Resolution Rate

• Productivity Metrics

• Quality and Compliance Adherence

• Customer Satisfaction

• Accuracy of Collection Documentation

Additional Hiring Information:

Must Have Skills (2-3 Keywords):

• Collections Specialist

• Accounts Receivable (AR)

• OTC Collections

Good to Have Skills:

• CRM Tools

• Australian Collections Process

Office Premise Location for WFO:

• Kolkata

Specific Certification/Degree Required:

• B.Com or BBA preferred