Accounts Receivables - Team Manager

BP05 – Accounts Receivable & Collections Senior Manager

Job Title: Accounts Receivable & Collections Senior Manager

Role Level: BP05 (Senior Manager)

Experience: 10–14 Years

Education:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)​

• Non-technical graduation and/or masters in finance & accounts stream -BCOM, MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in Finance and Accounts processes.

 

Must Have Skills:

• Lean Six Sigma certified or formally trained (Black Belt preferred)

• Finance and Accounting domain experience

• Proven track record of leading and/or mentoring multiple Lean Six Sigma improvement projects

• End-to-end O2C and receivables service delivery

• Billing, collections, cash application and AR governance

• Team, stakeholder, SLA and escalation management

Good-to-Have Skills:

• Credit strategy and working-capital improvement

• Retail O2C and global delivery exposure

• Analytics, automation and transformation

• Continuous Improvement / Lean & Six Sigma

• Stakeholders Coordination

• ERP Exposure

 

Role Summary The Accounts Receivable & Collections Senior Manager manages billing, cash application, collections, deductions, and dispute resolution, ensuring accuracy, compliance, and timely execution while driving service performance, controls, and continuous improvement.

Key Responsibilities

• Support billing and customer invoice generation and validation
• Process customer receipts and perform cash application
• Investigate and resolve unapplied cash and payment discrepancies
• Support collections follow-up and aging reviews
• Assist with deductions, disputes, and chargeback research
• Support customer account maintenance and reconciliations
• Maintain accurate records, documentation, and audit trails
• Review cash application, billing, and collections activities
• Manage complex disputes, deductions, and short-payment scenarios
• Perform root-cause analysis on recurring exceptions and aged items
• Support AR reconciliations and period-end close activities
• Manage receivables execution across billing, cash application, and collections
• Monitor AR KPIs including DSO, unapplied cash, billing accuracy, and aging
• Support working-capital objectives and dispute resolution timelines
• Ensure adherence to AR controls, credit policy, and compliance requirements
• Provide leadership across multiple teams and complex stakeholder groups
• Own end-to-end service performance, transformation agenda, and governance
• Manage risk, compliance, and continuous improvement at portfolio level

Experience & Skills

• 10–14 years of experience in Accounts Receivable & Collections or Finance Shared Services
• Understanding of billing, cash application, collections, and reconciliations
• Knowledge of O2C processes and customer account management
• Experience with ERP platforms such as SAP, Oracle, or similar
• Good analytical, reconciliation, and stakeholder management skills
• Proven analytical, problem-solving, and communication skills
• Ability to work in high-volume, SLA-driven environments
• People management and stakeholder coordination skills
• Experience driving process improvement and standardization
• Strong leadership, governance, and transformation capabilities
• Experience managing large teams and senior stakeholder relationships

RoleManager

Qualifications

BACHELOR OF COMMERCE