AR Information Process Enabler

Role: Team Member - Information Process Enabler

Skill: Accounts Receivable (AR) O2C

Overall Experience:2 to 6 Years

Location: Chennai

Education:

• Bachelor's Degree in Commerce, Accounting, Finance, Business Administration, or related field.

• Minimum 15 years of regular, full-time education (10 + 2 + 3)

Must Have Skills:

• Experience working in shared services, BPO, or global finance operations is preferred.

• Experience with ERP systems such as  Oracle & High Radius

• Good understanding of banking transactions and payment methods.

• Strong MS Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, formulas, reconciliation analysis).

Good-to-Have Skills:

• Strong analytical and problem-solving skills.

• Attention to detail and high accuracy levels.

• Ability to manage high transaction volumes.

• Effective communication and stakeholder management skills.

• Customer-focused approach with a strong service mindset.

• Ability to work under tight deadlines and SLA-driven environments.

• Continuous improvement and automation mindset.

Responsibility 

• Process and apply customer payments received via wire transfers, ACH, checks, lockbox, credit cards, and other payment methods.

• Match customer remittances to open invoices and post receipts accurately in the ERP system.

• Handle auto-cash exceptions and manual cash application activities.

• Monitor unapplied, unidentified, and on-account cash items.

• Retrieve remittance advice from customer portals, emails, bank reports, and lockbox files.

• Research missing or incomplete remittance information.

• Coordinate with customers and collections teams to obtain payment details.

• Maintain documentation supporting payment application activities.

• Investigate payment discrepancies, short payments, deductions, overpayments, and chargebacks.

• Support month-end closing activities.

• Respond to customer inquiries regarding payment postings and account balances.

• Provide support for dispute identification and resolution.