Role: Collections Associate
Skill: AR Collections
Experience: 1 years to 5 years
Job Location: Gurugram
Shift: 24x7 (including UK Shift)
Role Purpose:
Manage assigned customer accounts, drive timely collections, reduce aged receivables, and support cash flow objectives.
Must have skills:
• Follow up with customers on overdue invoices via email and calls.
• Manage aging accounts and secure payment commitments (PTPs).
• Investigate and resolve invoice disputes, deductions, and payment queries.
• Collaborate with Billing, Sales, and Cash Application teams to resolve issues.
• Maintain accurate collection notes and account documentation.
• Prepare collection reports and support DSO reduction initiatives
Good To Have skills:
• Minimum 2+ years of experience in B2B Collections/Accounts Receivable.
Key Responsibilities:
• Review and manage allocated Accounts Receivable (AR) portfolio.
• Follow up with customers through email and calls for outstanding invoices.
• Resolve payment delays, disputes, and billing-related issues with internal stakeholders.
• Maintain collection notes and update collection systems regularly.
• Escalate delinquent accounts as per collection strategy.
• Meet collection, aging, and productivity targets.
• Conduct account reconciliations and support month-end activities.
• Collaborate with Sales, Billing, and Dispute Management teams.
Required Skills
• Having 1 to 5 years of experience.
• Understanding of Order-to-Cash (O2C) and Accounts Receivable processes.
• Strong communication and negotiation skills.
• Good analytical and problem-solving abilities.
• Experience with ERP tools such as SAP, Oracle, JDE, or similar.
• Proficiency in Excel and reporting.
Qualifications:
• Graduate in Commerce, Finance, Accounting, or related field.
• Experience in AR/Collections preferred.
Role
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