Customer Service

International Voice_T_Pune

 

Position Information

Department Name: Customer Care

Assignment Category: BPO1 & BPO2

Job Type: Regular, Full-Time

Education: HSC Pass

Experience: Minimum 1 year in International Voice process.

 

Job Description Summary

 

Roles and responsibilities:

 Manage Inbound Customer Service calls.

 Focus on Upselling add on products and services to the customers.

 Identify and assess customer needs to achieve exceptional customer service and customer satisfaction.

 Build sustainable relationships and st with customers through open and interactive communication.

 Provide accurate, valid, and complete information by using the right methods / tools / processes.

 Meet personal / customer service team sales and other related performance targets and call quality.

 Handle customer queries and concerns, provide appropriate solutions and alternatives within the time

limits; follow up to ensure resolution.

 Real time capturing detailed records of customer interactions in system.

 Follow communication procedures, guidelines, processes, and policies.

 Take the extra mile to engage customers to build positive customer relations leading in revenue generation.

 

JOB DESCRIPTION

 

Key Skill Requirement:

 Proven customer support experience or experience as a client service representative, minimum 12 months

 Track record of achieving set performance metrics

 Strong call-handling skills with active listening

 Familiarity with CRM systems and practices

 Customer orientation and ability to adapt/respond to different types of queries / complaints / escalations.

 Excellent communication and Positive attitude

 Customer service is driven, detail-oriented, team player.

 Good command on the English Language

 Ability to multi-task, prioritize, and manage time effectively.

 Required to work in varied schedules and/or mandatory overtime to meet department needs, especially

during high call volume hours.

 Adaptable to perform other duties as assigned.

 Willingness and ability to immediately adapt to changes in policies / procedures / perform other duties as

assigned.

 Minimum High school degree (HSC Pass)

Role

Executive

Qualifications

BACHELOR OF ARTS