Strong listening skills, being able to listen effectively and understand customer’s issues.
Should be open to working in Shifts, Weekends and also participate in voluntary Overtime if there is a
Business need.
Should be a Team Player and contribute to Team’s success.
Support our operations by ensuring timely and efficient inbound call management to remove customer
effort and to improve customer advocacy and experience throughout the activation process
Provide first call resolution to support the management of the customers complaint or escalation when
required. Ensure vulnerable customer issues are identified and acted upon or escalated accordingly.
Engage customers by utilizing effective questioning techniques to identify the problem
Ensure all legal & regulatory obligations are adhered to
Work collaboratively with various stakeholders to resolve customer complaints and track escalations
Desired Competencies (Technical/Behavioral Competency):
Must-Have**
1. Excellent Communication skills (Must Have)
2. Customer Focus (Must Have)
3. Taking Ownership (Must Have)
Role
ExecutiveQualifications
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