Delivery Manager

Location: Nagpur | Grade: BPO 5

Key Requirements:

• BFS/Insurance domain knowledge preferred.
• Strong SLA, client metrics, P&L, project management, and pre-sales experience.
• Excellent client/stakeholder management and executive presence.
• Strong leadership, problem-solving, change management, and business acumen.
• Ability to manage multiple priorities in a dynamic environment.

Key Responsibilities:

• Lead 100+ FTEs in customer service operations.
• Drive service delivery, quality, offshore solutions, and resource utilization.
• Manage client requirements, governance, and program-level SOW adherence.
• Support recruitment and workforce planning.
• Drive business process improvement and optimization.