| Address
user tickets regarding hardware, software and networking related to end user
issues Handle tickets/Changes and Problem records for End user related requests single headedly Working and proven track of working on Group policy Objects Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals |
Role
DeveloperQualifications
BACHELOR OF ENGINEERINGMore roles at TCS
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