Job Description: EUC Support Engineer (4-5 Years Experience)
Position: EUC Support Engineer / Laptop Support Engineer
Experience:4-5 Years
Location: Onsite Support
Shift:24x7 Rotational Shift Support
Key Responsibilities
• Provide hands-on support for desktops, laptops, mobile devices, and other end-user hardware.
• Diagnose and resolve hardware, software, operating system, network, and application-related issues.
• Log, track, and coordinate vendor warranty and hardware replacement calls.
• Perform deep troubleshooting for Windows OS, Microsoft Office, VPN, Outlook, Teams and endpoint devices.
• Manage incident, service request, and problem tickets within SLA guidelines.
• Coordinate with customers, vendors, and internal support teams for issue resolution.
• Support user onboarding, offboarding, device deployment, and asset recovery activities.
• Perform software installation, patching, upgrades, and endpoint configuration.
• Maintain IT asset inventory and update asset management records.
• Support conference room devices, meeting room setups, and collaboration tools.
• Escalate complex issues to L2/L3 teams and follow up until closure.
• Create and maintain technical documentation, SOPs, and knowledge articles.
• Participate in shift handovers and major incident support activities.
• Provide excellent customer service and communication throughout the ticket lifecycle.
Technical Skills Required :
• Windows 11 Administration
• Microsoft 365 (Outlook, Teams, OneDrive, Office Apps)
• Active Directory & Azure AD
• Intune / SCCM Endpoint Management
• Hardware Break-Fix Support
• Printer & Peripheral Troubleshooting
• VPN and Network Connectivity Troubleshooting
• Asset Management & Inventory Tracking
• Remote Support Tools
Soft Skills :
• Strong customer handling and communication skills.
• Ability to work independently in a fast-paced environment.
• Excellent analytical and troubleshooting skills.
• Team player with strong collaboration abilities.
• Willingness to work in a 24x7 rotational shift environment.
Preferred Certifications :
• ITIL Foundation
• Microsoft Modern Desktop Administrator
• Microsoft 365 Fundamentals
RoleSupport Executive
Qualifications
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