FP&A Delivery Excellence Lead

FP&A Delivery Excellence Lead :

Role Purpose

Build and lead the Delivery Excellence function for the FP&A CoE, driving governance, quality, productivity, risk management and continuous improvement. Ensure scalable, standardized and AI-enabled operations while supporting the growth of the CoE from 100+ to 1,000+ FTEs. Partner with Delivery, Transformation and Strike Team Team &  leaders to improve service quality, client satisfaction, operational efficiency and business outcomes

 

 

Experience

• 15+ years in FP&A, Finance Operations, Shared Services, GCC, GBS or BPS
• Experience managing large global delivery organizations
• Proven track record in Delivery Excellence, Governance, Quality and Risk Management
• Experience driving transformation, automation, AI and productivity initiatives
• Hands on experience in Value Stream Mapping, Lean Six Sigma methodologies, driving process improvement using LSS methodologies
• Working experience in Delivery Process Maturity assessments
• Strong client and stakeholder management across global geographies

Education

• CA / CMA / CPA / MBA (Finance)

Preferred Certifications

• FPAC (Financial Planning & Analysis Professional)
• Lean Six Sigma Green/Black Belt/ MBB BB Certified
• PMP (Project Management Professional)
• Power BI / Analytics Certification
• AI for Finance / Hyperautomation Certification

Core Skills

• Delivery Governance & Operational Excellence
• Quality, SLA & KPI Management
• Risk, Compliance & Audit Readiness
• Productivity & Continuous Improvement
• Client & Executive Stakeholder Management
• Lean Six Sigma & Value Stream Mapping
• Process Maturity Assessment
• Workforce Planning & Capacity Management
• GenAI, Agentic AI & Automation
• Analytics & Business Insights

Key Responsibilities

• Establish Delivery Excellence governance, controls and review frameworks.
• Improve quality, productivity, utilization, CSAT and operational KPIs.
• Drive standardization, automation and AI-led transformation initiatives.
• Lead risk management, audits, compliance and escalation governance.
• Create executive dashboards, metrics and performance reporting.
• Coach teams and build a culture of accountability, quality and continuous improvement.

Success Measures

• 95% SLA adherence
• 98% delivery accuracy
• Improved CSAT, productivity and margins
• Zero major audit/compliance observations

RoleHead

Qualifications

MASTER OF BUSINESS ADMINISTRATION