GECX Architect

Role: GECX (Google Enterprise Customer Experience) Architect

Exp: 10 to 20 years

Location: Pan India

Qualifications: BCA, BSC, BE

Pre-Requisites:

• Presales and Solution (Proactive / RFX) Experience in Contact Center (B2B, B2C, D2C)
• Self-Motivated and able to drive GTM Strategy and Customer Engagements independently
• Flexible and open for travels (International / Domestic) on need basis.
• Knowledge / Hands on Development experience in Platforms such as Google CCAI / Google CCaaS / Google CES / Gemini Enterprise Customer Experience
• Knowledge of Conversational Data Migration, Analytics,
• Knowledge on Enterprise Conversational AI Fabric and Orchestration Layer, Multimodal Architecture

Technical Expertise Required – CCAI & GECX

•         Architecture design and roadmap development for Google CCAI and Google Enterprise Customer Experience (GECX) solutions
•         Application of AI and GenAI to enterprise use cases, particularly within Contact Center as a Service (CCaaS)Design and implementation of Conversational AI solutions

• Customer journey mapping and assessing Proof-of-Concept approaches
• Integration of Google Cloud GenAI capabilities into customer experience platforms
• Support Assessment and Discovery opportunities in customer landscape

Certifications:

•         Customer Experiences with Contact Center AI (CCAI) - Dialogflow CX (CCAIDCX)
•        Genesys CCaaS / NICE CXone / Amazon Connect / Five9 Certified Professional or Architect
•         Knowledge on Kore.ai / Yellow.ai Conversational AI platform
•         ITIL Foundation
•          RoleSolution Architect

  Qualifications

  BACHELOR OF ENGINEERING