Global OCM Lead

Job Overview: A Senior Business Consultant will play a vital role in fostering and maintaining client relationships, ensuring the successful delivery of OCM Deliverables related to implementation of the Global Capability Center for Staples-India. 

Key responsibilities:

1. Client Relationship Management:

• Cultivate strong relationships with clients, understanding their needs and expectations.

• Serving as a main point of contact, addressing concerns, and ensuring client satisfaction throughout the consulting engagement lifecycle.

2. Project Oversight:

• Should possess the ability to develop organizational change management (OCM) strategies that integrate with BPS solutions and meet client requirements. 

• Detailed tracking of project timelines, deliverables, and collateral.

• Identifying and mitigating risks to ensure successful delivery.

3. Strategic Planning:

• Collaborate with clients to understand their business needs and objectives, aligning the project deliverables accordingly.

• Provide strategic guidance and recommendations to clients, demonstrating a deep understanding of their industry / stream.

4. Organizational Change Management: 

• Analyze current organization to identify stakeholder groups, their information needs, and respective spheres of influence

• Identify client communication vehicles, training methods, and supporting technology for integration into engagement plans

• Provide engagement plans for driving adoption of BPS solutions and transformations

• Experience identifying training needs and facilitating the development of training materials

• General awareness of training strategies like Train-the-Trainer and Train-the-Class

• Working knowledge and experience working on outsourcing, transitioning process services, business process re-engineering, or process optimization projects 

• Experience with human resource OCM considerations and practices

• Experience identifying, training, and deploying change networks

• Identify assessment strategies and tools for gathering feedback to evaluate the effectiveness of engagement plan

• Coach client leaders, process owners, and change leads on best practices for managing stakeholder expectations and perceptions

• Recommend and draft, when necessary, communication or training collateral for informing, educating, and influencing stakeholder support, acceptance, and engagement

• Posse ss ability to craft effective survey questions and materials for gathering periodic feedback

• Lead teams to secure positive outcomes for organizations

• Develop domain / industry knowledge to allow you to craft clear, concise, and relevant communications during transformations and transitions

• Suggest changes to improve the overall structure of the business and examine employee job roles

• Recognize opportunities throughout delivery for OCM to step into information gaps, points of resistance, or to during quick wins to communicate effectively with stakeholders

• Lead teams to secure positive outcomes for organizations

5. Project Execution and Quality Assurance:

• Lead project teams in the planning, execution, and delivery phase of client consulting engagements.

• Monitoring project timelines, budgets, and requirements of consulting resources for ongoing and upcoming opportunities.

• Proactively identify and resolve potential issues to ensure delivery of high-quality solutions that meet or exceed client expectations.

6. Stakeholders’ communication & Team Leadership:

• Maintain regular connects and communication with internal teams and clients regarding project status and updates.

• Conduct status meetings and presentations to keep stakeholders engaged.

• Inspire and lead project teams fostering a collaborative and high-performance culture.

• Promote professional development within the team members.

7. Business Development:

• Identify Opportunities for upselling or expanding services based on client needs.

• Work closely with Sales teams to drive business growth and secure new engagements.

• Support Transformation and Innovation group in building and enriching transformation framework and capabilities.

8. Continuous Improvement:

• Manage project deliverables, work products, and collateral.

• Work closely with project PMO & Account team to manage allocation and ensure project alignment to proper eBPS domains.

• Stay abreast of industry trends and best practices to enhance service delivery.

• Identify opportunities for process improvements and efficiency gains within the engagement management process.

Must have skills:

• 5-7 years of OCM consulting experience and experience managing projects, prefer BPS experience across any domain

• At least 3 years of ‘hands on’ experience across Industry sectors with strategic thinking

• Track record of delivering OCM at all levels within an organization for both business & IT (digital) transformations.

• Track record of ‘high impact’ OCM and/or project management.

Qualification:

• Master’s degree in Business, Organizational Behavior, Psychology, Industrial/Organizational Psychology, Organizational Development, Sociology, or related domain field. 

• Working knowledge on few IT applications / ERP packages such as SAP, Oracle, Cicero Lombardi etc.

• Total Work Experience of 8 to 12 Years.

• Ability to thrive in a dynamic and fast paced environment.

• Proven experience in OCM Consulting and Management.

RoleLead

Qualifications

MASTER OF BUSINESS ADMINISTRATION