Group Lead - Employee Benefit

Role: Group Lead – Employee Benefit 

Location: Pune

Grade: BPO5

Shift : 9 AM - 6 PM IST

 

Key Responsibilities:  

• Spearhead the Employee Benefits Line of business 

• Review claims processed by the team for correctness and completeness 

• Serve as SPOC for stakeholders addressing inquiries and providing updates 

• Guide the team of processors and oversee their performance 

• Analyze claims to identify trends, detect potential frauds and areas of 

 

Improvements 

• Diligently attend to escalation 

• Publishing reports to leadership on performance metrices 

• Maintain Proper documentation of processes and cross skilling of resources 

• Ensure SLA’s & KPI’s are consistently met 

• To have Finance & Accounting background (AP/AR) 

 

Work Experience:  

~ 12 to 15 years of experience managing Client management in the FnA background/HRO 

background, claim reimbursements, especially travel claims 

 

Skills and Qualification: 

• Commerce Graduate 

• Strong Communication skills 

• Analytical and Problem solving bent of mind 

• Able to work under pressure to meet timelines 

• Able to effectively collaborate 

• Customer Centric behavior 

 

Technical Experience 

• Experience in MS Office, MS Excel, SAP

 

 

Must Have :Travel Claims Processing, Reimbursement, MS Excel, SAP HCM/ERP Tool/SuccessFactors, Minimum 3 Years as Team Lead, Minimum 25 Team members managed.