Knowledge & Experience
- International voice process experience - Mandatory
- NO domestic voice process experience
- US voice process experience - Preferred
- Expreince in International HR Helpdesk - Preferred
- Good understanding of various HR Systems/ applications and
case management tools like ServiceNow, Remedy (preferred)
- Understanding of Service level agreements
- Understanding of the Telephony tools e.g. Avaya
Behavioral Attributes
- Excellent written and verbal communication skills
- Excellent probing, problem-solving and decision making skills.
- Logical and efficient, with keen attention to detail.
- Strong customer service orientation.
- Effective Troubleshooting skills.
- Learning agility – Aptitude to venture in to unknown territories.
- Good researching skills
Core Role Responsibilities
- Handle Tier HR helpdesk queries in line with the set procedures
and knowledge base. Provide HR Helpdesk support to the
Employees, Line Managers, Vendors and 3rd parties
- Ensure call details are logged in the ticketing tool with proper
notes
- Ensure data privacy processes is followed with upmost focus
- Maintains and improves quality results by adhering to standards
and guidelines; recommending improved procedures
Work Conditions Ability to work 24*7 shift timings. (Mostly US Night Shifts)
No remote working option
Role
ExecutiveQualifications
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