HRO Delivery Lead

HRO Delivery Lead

This position needs expertise & proven experience in HR Service Delivery. Complete ownership of process, people & Client/ 

Stakeholder management. Complete ownness & understanding of account financials focusing on profitability abiding with 

contractual commitment. Constant focus on creating & enhancing Client credibility with sustainable methods. 

Knowledge & Experience 

• Strong knowledge of all E2E HRO processes – TA-EDM/ WFM- Payroll – Exit – HTR 

• Working Experience of 15 – 17 years of HRO Global countries (NAM/ EMEA/ APAC). 

• E2E experiance of transition setup of global COE, with KT & DD (SOP/ SOW & MSA) 

• Negotiation skills with Client for SLA through BIC post stabilization & implementation 

• Strong understanding of all SLAs for HRO upto L4s, Co-relation to KPIs & BOIs 

• Experaince in Global ERPs (Workday/ SAP / SucessFactor/ Oracle) 

• Undertanding of Business & Ops Excellence practises, to present to Client implementing QCP/ FMEA & Risk Analysis 

• Focus & commitment towards Contractual Productivity through levers of automation, efficiency gain. 

• Understanding & negotiation skills on TnM for process optimazation, experiance in Vol vs FTE analysis 

• People Management skills & retention skills through Org policies & practises 

• Deliver in high quality, professional and proactive day to day service to client, with agreed SLAs 

• Manage & present daily goveranance through BIC – MIS 

• Handle regular communication with the client and different stakeholders 

• Continually seek out way to generate new ideas to improve existing process 

• Able to build a positive culture and support to other team members 

• Ability to handle confidential information in a discreet, professional manner 

• Responsible for the team development, performance and maintenance within the organisation 

• Assist your line manager to assess the long term business trends 

• Create & implement sucessful training and development of the team, to ensure E2E cross skilling & sucession 

• Achieve maximum profitability and growth in accordance with organisation plans 

• Understanding of Account financials – of Revenue Levers to enhance Gross Margin through Cost Control mechanism. 

• Assist in compliance with all the financial and legal requirements, responsibilities and obligations 

Education & Certification 

• Bachelor / Master’s degree in any discipline – HR Preferred 

• Advance computer knowledge required (MS- Office, formulas lookups and various reports creation, MIS) 

• Proven ability to adapt to new tools by applying logical approach 

• Global Certifications of HRO processes 

Skill Set  

• HRO Experience – UK/US region 

• Team handling experience  

• Strong knowledge of Workday 

• Ability to Work on a Deadline and handle pressure 

• Strong email and voice communication skills  

• Strong communication, problem solving and resolution skills. 

• Must be able to multi-task, maintain confidentiality, work independently, and have good organizational skills. 

• Leadership ability to drive a team 

• Project management skills 

• Ability to work under pressure & be pivotal motivation 

Working Conditions 

• Occasional extended work hours to meet deadlines. 

• Ability to work 24*7 shift timings.