Role: Talent Acquisition – Tower Lead
Date Updated: 5/9/2026
Department: Talent Acquisition (US and Global)
People Management Responsibilities: Yes
Work location: Mumbai,
Position Summary
The Talent Acquisition Tower Leader will oversee end-to-end TA operations for a large US-based
manufacturing client, managing 200+ team members (multi locations) across onboarding, Virtual-I9, COI,
interview scheduling, recruitment, and contingency clearance. The incumbent must lead governance
cycles (WBR/MBR/QBR), drive performance, manage escalations, and partner with stakeholders while
working 100% onsite in night shifts.
Education & Certification Requirements
• Bachelor’s degree in any field
• Proficiency with MS Office applications
• Project and team management experience
• 17+ years in outsourcing with 6+ years leading large TA operations for US market.
Preferred Qualifications:
• Instructional Design, Education Technology, or related background
• Strong interpersonal and stakeholder management skills
• Instructional Design certifications and/or eLearning development training
• Project Management and ITIL or other process excellence certifications
Knowledge & Experience
• 17+ years in outsourcing with 5+ years leading large TA operations for US market.
• Expertise in US compliance, onboarding, I-9, COI, BGC processes.
• Strong leadership, stakeholder management, problem-solving capabilities.
Key Behavioral Attributes
• Leadership & People Management
• Operational Excellence & SLA Governance
• Stakeholder Management
• Analytical & Problem-Solving Skills
• Transformation Mindset
• Strong Communication & Executive Presence
Core Responsibilities & Competencies
• Leadership & People Management - Lead 200+ FTEs across TA sub-functions ensuring SLA
adherence and process excellence.
• Operational Excellence - Oversee onboarding, background checks, Virtual-I9, COI, interview
scheduling, and recruitment operations.
• Governance & Reporting - Direct governance cadence including WBR, MBR, QBR.
• Transformation Mindset - Drive transformation, process improvement, automation, and re
engineering.
• Problem Solving - Manage escalations, conduct RCA, and implement preventive actions.
• Stakeholder Management - Maintain strong client stakeholder relationships
Work Conditions
• Occasional extended hours to meet deadlines
• Ability to work 24/7 shifts when required
• Night Shift (6 PM–3 AM IST / 7 PM–4 AM IST)
• Work from office only (no remote work permitted)
Role
LeadQualifications
MASTER OF BUSINESS ADMINISTRATIONMore roles at TCS
See TCS & thousands more on the map
Every tech & IT company hiring across India — with AI match scores — on one live map.
Open the map →