Hub Operation Manager

Role: Hub Operation Manager

Exp Range - 5 to 10 Yrs

Location :Jaipur/ Delhi

Key responsibilities may include:

• Exam Day Management:

o Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedures.

o Managing exam center staff (invigilators, technical support) to ensure proper execution of protocols.

o Troubleshooting technical issues during exams and coordinating with IT support if needed.

• Center Operations Oversight:

o Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionality.

o Monitoring exam center compliance with security protocols and regulations.

o Managing vendor relationships related to exam center operations (catering, security, etc.)

• Staff Management:

o Training, and supervising exam center staff to ensure high-quality service delivery.

o Performance evaluation and development of the exam center team

• Reporting and Analysis:

o Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedback.

o Identifying areas for improvement and implementing necessary adjustments to optimize operations

• Client/TC management Coordination:

o Collaborating with clients to understand their specific requirements and ensure smooth delivery of exams.

o Addressing client concerns and providing timely updates on exam center operations

o Approaching new clients for capacity addition

Required Skills:

• Strong organizational and planning skills to manage multiple tasks simultaneously

• Excellent communication and interpersonal skills to interact with candidates, staff, and clients

• Problem-solving abilities to address unexpected issues during exams

• Technical proficiency to operate exam delivery systems and basic troubleshooting

• Leadership qualities to motivate and manage a team

Role

Manager

Qualifications

BACHELOR OF COMPUTER SCIENCE