Incident Manager

Incident Manager / Shift Manager

Experience: 10-14 Years
Location: Hyderabad, Bangalore, Chennai, Kolkata, Delhi NCR
Job Summary

We are looking for an experienced Incident Manager / Shift Manager to lead telecom NOC operations, manage critical incidents, drive service restoration, coordinate stakeholders, and ensure operational excellence across wireless and transport network environments.

Key Skills

• Telecom NOC Operations
• Incident & Major Incident Management
• ServiceNow & ITIL Processes
• 4G/5G, RAN, Wireless Networks
• Ericsson ENM, ENIQ, Splunk
• Root Cause Analysis (RCA)
• Service Assurance & Network Monitoring
• AIOps & Automation (Preferred)
• Stakeholder & Shift Management

Responsibilities

• Manage critical incidents and drive timely resolution.
• Lead 24x7 NOC operations and shift activities.
• Coordinate with operations, engineering, and vendor teams during outages.
• Perform incident reviews, RCA, and service improvement initiatives.
• Monitor network performance, alarms, and service KPIs.
• Ensure adherence to ITIL processes and operational governance.
• Support automation and AIOps initiatives to improve operational efficiency.

Preferred Skills

• Python and Automation exposure
• Splunk Analytics
• Dashboard and Reporting Tools
• Telecom Operations Management