International Chat Support

Please refer below Job Description:

 

•             Any Graduate (Preferable BCA, BSC in CS/IT) with Fulltime regular course; 15 Years of regular education is must.

•             Prior experience working as a Service Desk Analyst

•             Assist customers with technical issues via chat in a timely and efficient manner.

•             Experience in handling 2 or more chat concurrency.

•             Knowledge on ITIL and Incident Management (SLA, Severity)

•             Experience in ServiceNow is a plus.

•             Diagnose and troubleshoot hardware and software problems

•             Provide step-by-step guidance to resolve issues & knowledge on how to use KB articles

•             Escalate complex issues to higher-level technical teams when necessary

•             Maintain detailed logs of customer interactions and solutions provided

•             Follow up with customers to ensure their issues are fully resolved

•             Stay updated with product knowledge and technical skills

•             Should have good written communication skill.

 

Skills:

•             SharePoint/OneDrive

•             Webex

•             MS Suite & Mail Services (Outlook)

•             Networking Concepts

•             OS & File Systems

•             Active Directory

•             Desktop/Keyboard Shortcuts & Commands

Role

Analyst

Qualifications

BACHELOR OF COMPUTER APPLICATION