International HR services Team Lead

Key Responsibilities: People Management & Leadership: • Lead, mentor, and develop a team of International HR Services Associates and other HR operations staff. • Manage team performance, conduct regular 1:1s, set goals, and provide feedback and coaching. • Oversee workforce planning, shift scheduling, and ensure adequate coverage for 24x7 operations. • Foster a positive, inclusive, and high-performance team culture. Service Delivery & Operations • Oversee end-to-end employee lifecycle management for international geographies. • Ensure timely and accurate processing of HR transactions in Workday and ServiceNow. • Review and approve letters, documentation, and compensation changes prepared by the team. • Ensure compliance with local and international HR policies, audit requirements, and data privacy standards. Stakeholder & Client Management • Act as the escalation point for complex HR queries and issues from employees, managers, and HR business partners. • Build and maintain strong relationships with internal stakeholders across regions. • Represent the team in cross-functional meetings and projects. Quality, Compliance & Reporting • Drive regular audits of HR data and processes to ensure accuracy and compliance. • Monitor and report on team KPIs, SLAs, and service quality metrics. • Identify process gaps and lead continuous improvement initiatives. Additional Responsibilities • Support transitions, knowledge transfer (KT), and onboarding of new team members. • Collaborate with other HR teams (e.g., EDG, HR Ops) as needed. • Ensure team agility to extended work hours and changing business needs.

Role

Executive

Qualifications

BACHELOR OF ARTS, BACHELOR OF BUSINESS ADMINISTRATION, BACHELOR OF BUSINESS MANAGEMENT, BACHELOR OF BUSINESS STUDIES, BACHELOR OF COMMERCE