ITSM_ Change Management

Job Title: ITSM_ Change Management. 

Location: Bengaluru, India 

Years of Exp: 5+years 

Department: IT Service Desk / Service Management 

Reports To: Service Desk Manager / ITSM Delivery Manager 

Job Summary. 

The Change Manager oversees the full change lifecycle, from request assessment to post-implementation review, ensuring changes align with business goals and ITIL standards   . Responsibilities include risk evaluation, CAB facilitation, and coordination with service desk teams to maintain service stability. 

Key Responsibilities: 

Review, prioritize, and validate change requests for risk, impact, and compliance using tools like ServiceNow. 

Chair Change Advisory Board (CAB) meetings, approve changes, and schedule implementations to minimize downtime. 

Conduct post-implementation reviews, audit failed changes, and drive process improvements. 

Collaborate with service desk, incident, and configuration teams for seamless change execution. 

Document change plans, communicate updates to stakeholders, and enforce policies  

Required Qualifications: 

Bachelor's degree in IT, Computer Science, or related field.  

ITIL Foundation certification required, expert level preferred. 

5+ years in ITSM change management, with ServiceNow experience in change modules  

Strong analytical skills for risk assessment and stakeholder communication. 

Preferred Skills: 

Proficiency in JavaScript, workflows, and integrations within ServiceNow. 

Experience with service desk operations, SLAs, and escalation processes. 

Knowledge of CMDB and problem management integration .