L&D Service Delivery Leadership

L&D Service Delivery Leadership: Own end-to-end delivery of learning operations covering learning request intake, course and session setup, scheduling, enrollment, nomination management, learner communications, attendance, completion tracking, evaluation support, certification administration and learning records. • Learning Administration and Coordination: Ensure accurate and timely administration of virtual, classroom, blended and digital learning programs, including calendars, logistics, instructor coordination, materials, venues, roster changes and post session closure. • Learning Technology Operations: Govern LMS and learning technology activities such as catalog and curriculum maintenance, assignment administration, user and access support, data uploads, testing, issue resolution, content publishing and platform reporting. • Transition and Stabilization: Partner with transition, solution, technology and client teams to support process discovery, knowledge transfer, SOP creation, control design, work allocation, readiness reviews, go-live and stabilization for the new account. • SLA, KPI and Quality Management: Deliver agreed SLAs, KPIs, quality and productivity targets; establish performance routines, capacity plans, workload balancing, quality checks, root-cause analysis and corrective or preventive actions. • People Leadership: Lead, coach and develop team managers, team leads, learning administrators, coordinators and analysts; build skill matrices, cross-training, succession plans and a culture of ownership, learner focus and continuous improvement. • Client and Stakeholder Management: Act as the primary tower contact for client L&D, HR, business leaders, instructors, vendors, procurement, finance, HRIS and technology teams; manage governance, escalations, priorities, dependencies and action closure. • Controls, Compliance and Vendor Governance: Maintain documented approvals, learner data confidentiality, access controls, audit evidence, records retention, mandatory learning controls, vendor service tracking and business continuity readiness. • Reporting, Insights and Transformation: Provide reporting on volumes, backlog, ageing, learner participation, completion, satisfaction, service performance and vendor outcomes. Drive standardization, automation, self-service, knowledge management and process improvement. 

Role

Manager

Qualifications

BACHELOR OF ARTS