Leadership

Business Unit BFSI- BPS- Life and Annuity 

Role Name Delivery Head – US Life, Annuity & Group Benefits

Reporting to Cluster Head 

Preferred Experience Range 20+ years of experience 

Location Chennai 

Shift Timings US business hours 

Grades BPO 8

Last Date for Application

Responsibilities:

 End to end ownership of delivery, transformation, and client outcomes for US Individual Life & Annuity portfolio and Group Benefits

 This role provides strategic leadership across large, multi location teams, ensures operational excellence, drives digital and process transformation, and acts as the primary executive interface for client relationships.

 Domain & Business operations ownership across Life, Annuity and Group benefits – STD, FMLA, PFL, Dental, vision, supplemental health benefits  

 Champion digital, process, and operating model transformation initiatives leveraging automation, analytics, AI, and workflow tools.

 Build trusted advisor relationships with client leadership across operations, technology, compliance, and business teams. Serve as the executive delivery partner for US insurance clients.

 Lead and inspire large, multi tier teams (800+ resources) across functions and geographies.

 Drive SLA adherence, cycle time improvements, quality outcomes, and cost efficiency across all lines of business. 

 Establish strong governance, risk management, audit readiness, and regulatory compliance aligned with US insurance standards.

 Support account growth, renewals, and strategic pursuits through strong delivery credentials and innovation led solutions

 Manage project budgets and resources effectively ensuring financial targets are met and value is delivered to clients.