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Own the training calendar and offering configuration; manage capacity, room and vendor scheduling
across the annual learning cycle.
• Ensure enrolment processing, waitlists, cancellations and no-show handling are executed within SLA across
self, manager and admin-initiated routes.
• Own LMS data integrity — completion records, certifications, mandatory and regulatory training tracking,
and eLearning completion chasing.
• Manage learning vendors: admission, purchase orders, invoice processing, receipt and acceptance, and
resolution of discrepancies.
• Own cost recovery — business unit charge-out packs, reconciliation and month-end reporting — and the
submission of eligible training grant claims.
• Administer training bonds and related Workday records where applicable, ensuring terms are correctly
captured.
• Produce monthly L&D metrics and dashboards (enrolment, attendance, completion, spend, evaluation
scores) with commentary.
• Act as escalation point for learners, line managers and vendors on scheduling, access and record disputes.
• Drive automation and self-service in enrolment, reminders and evaluation to reduce manual
administration.
• Support with content design – E-Learning content, Training delivery (virtual) and employee and leadership
communication.
• Familiarity with Mandatory trainings in real estate, asset management and fund management domains.
• Familiarity with Singapore region L&D rules.
Role
Lead
Qualifications
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