Manager

Key Responsibilities 

Lead and manage large-scale programs (250+ FTEs) and offshore customer journeys.

• Own end-to-end operations delivery, transitions, transformation initiatives, and P&L management.
• Drive operational excellence, customer experience, productivity, and process improvements.
• Partner with clients and stakeholders to deliver business objectives and transformation outcomes.
• Ensure resource planning, capacity management, and service delivery excellence.
• Lead digital transformation programs and support complex project transitions.
• Resolve operational challenges through strong analytical and problem-solving skills.

Skills Required

• Experience in client-facing consulting, technology, or professional services environments.
• 15+ years of leadership experience in a multinational BPO/operations environment.
• Strong project and program management expertise.
• Experience using analytical and statistical tools for process improvement.
• Excellent communication, stakeholder management, and leadership skills.

Essential Requirements

• Graduate degree.
• Strong written and verbal English communication skills.
• Proven leadership experience in large-scale operations and transformation programs.

Role

Qualifications