Microsoft Dynamics 365 CRM(CCaaS) Platform Engineer

TCS Inviting Applications for

Role : Microsoft Dynamics 365 CRM(CCaaS) Platform Engineer

Exp : 7 - 12 yr
Location : PAN India

Strong experience developing and configuring Microsoft Dynamics 365 CRM (Customer Service / Contact Centre) solutions.

· Proven development experience in MS Dynamics 365 CRM (PCF, plugins, web resources, JavaScript).

· Working knowledge of Custom API design and integration best practices.

· Hands-on experience with Power Platform (Power Apps, Power Automate, Power Platform Admin Centre).

· Experience in Copilot Studio chatbot designing

· Understanding of Azure services relevant to CCaaS (Azure communication Services, Event Grid).

· Excellent problem-solving, stakeholder management, and documentation skills.

Role

Engineer

Qualifications

BACHELOR OF COMPUTER APPLICATION, BACHELOR OF COMPUTER SCIENCE, BACHELOR OF ENGINEERING