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MIM

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  • Experience managing critical P1/P2 incidents end-to-end.
  • Strong understanding of ITIL Incident Management processes.
  • Ability to lead war rooms, bridge calls, and technical resolution teams.
  • Experience coordinating multiple resolver groups, vendors, and support teams.
  • Expertise in executive and customer communications during outages.
  • Strong analytical, troubleshooting, and decision-making skills.
  • Hands-on experience with ITSM tools such as ServiceNow

    • Role

    Analyst

    Qualifications

    BACHELOR OF ENGINEERING

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