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Nice CXOne - Developer

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Key Competencies

·         Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio

·         Hands-on experience with NICE CXone development (Studio, APIs, scripting).

·         Strong understanding of Cisco UCCE/UCCX call flows and routing logic.

·         Proficiency in programming languages (JavaScript, Python, or .NET).

·         Experience with REST APIs, web services, and data exchange formats (JSON, XML).

Job Description

·         The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications

·         Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).

·         Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone

·         Translate Cisco call flows and routing scripts into NICE CXone equivalents.

·         Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.

·         Develop automation scripts for provisioning and configuration.

·RoleDeveloper

Qualifications

BACHELOR OF ENGINEERING