Operations Manager

*Mangerial experience/People Management experience for the Span of min 50 Team Member

*Strong understanding of KPI management, performance monitoring, and reporting.

*Experience in coaching, mentoring, and performance management.

*GWS knowledge and Experience

*Experience in BPO/IT Support/Service Delivery operations.

*Exposure to workforce management and forecasting tools.

*Experience in process improvement methodologies (Lean, Six Sigma, Continuous Improvement).

Role

Qualifications