Oracle Recruitment Support Analyst SME

Key Responsibilities

·       Provide Level 2 functional support for the Oracle Recruitment module/Oracle Recruiting Cloud (ORC).

·       Analyse, troubleshoot, and resolve incidents and service requests related to recruitment processes within defined SLAs.

·       Handle complex recruitment module issues and coordinate with technical teams for resolution when required.

·       Support end users with recruitment-related functionality, configurations, and process queries.

·       Monitor and prioritize support tickets, ensuring timely resolution and high customer satisfaction.

·       Perform root cause analysis for recurring issues and recommend preventive solutions.

·       Collaborate with HR, Talent Acquisition, and technical teams to support business requirements.

·       Validate system changes and support testing activities for patches, enhancements, and releases.

·       Maintain support documentation, knowledge articles, and standard operating procedures.

·       Ensure compliance with organizational support processes and service quality standards.

Experience Requirements

·       3–5 years of hands-on experience supporting the Oracle Recruitment module or Oracle Recruiting Cloud (ORC).