OTC Contract Administrator

Job Description – Contract Administrator 

Department: Finance / Accounts Receivable / Contract Management

Reports To: Analyst / Team Lead / Manager – O2C / Contract Management

Location: Mumbai

Experience Level: 2 – 6 Years

Required Skills & Qualifications 

Bachelor’s degree in finance, Accounting, Business, or related field

Experience in Order-to-Cash / Contract Administration / Lease Admin preferred

Strong understanding of contract lifecycle and billing dependencies

Experience working with ERP systems (e.g., SAP, contract tools)

Attention to detail and strong validation skills

Good communication and stakeholder management skills

Role Overview:  The Contract Administrator is responsible for end-to-end contract lifecycle management, including contract creation, validation, setup, amendment, and activation within ERP systems. The role ensures accuracy, compliance, and timely processing of contracts, enabling correct billing and revenue realization while maintaining strong coordination with internal stakeholders and clients. This role is critical to ensuring contracts are fully validated, properly configured, and aligned with business and customer requirements. (Derived from internal contract setup workflows and validation controls) 

Key Responsibilities

Contract Setup & Maintenance

Validate contract templates and ensure completeness of required inputs before processing

Create and maintain customer and contract records in ERP systems (e.g., SAP / contract tools) 

Populate mandatory contract details (billing terms, pricing, sites, contacts, rate cards)

Attach signed contracts and supporting documentation for audit and compliance purposes

Perform contract amendments, updates, renewals, and terminations. Outbound Calls / Inbound Calls to address the contract status is one of the requirements for Contract Set-up.

Validation & Compliance

Perform quality checks and validations to ensure contract accuracy and completeness

Ensure approved templates and contractual terms are adhered to prior to setup

Validate PO details and billing inputs to avoid downstream billing issues

Ensure compliance with internal SOPs, SLAs, and client contractual obligations

Contract Lifecycle Management

Manage contract creation through activation and work order setup (where applicable)

Support contract onboarding, including customer/site setup and activation workflows

Track contract changes (pricing, scope, terms) and ensure timely updates in systems

Perform reconciliation to ensure all contracts are successfully interfaced and processed

Stakeholder & Client Coordination

Liaise with Operations, Finance, and Commercial teams for contract inputs and clarifications

Communicate contract setup completion to relevant stakeholders

Follow up on missing or incomplete information with internal/external stakeholders

Respond to client queries related to contract setup and amendments

Process Governance & Improvement

Ensure adherence to SLA timelines and quality benchmarks

Identify process gaps and recommend improvements for contract administration workflows

Support audit requirements by maintaining accurate documentation and reports

Contribute to continuous improvement and automation initiatives

Key Performance Indicators (KPIs) 

Contract setup turnaround time (TAT)

Accuracy rate / First-time-right (%)

RoleLead

Qualifications

BACHELOR OF COMMERCE