Process Associate

Key Activities:

•Ability to communicate in English (verbal & written) to discuss subject matter with clients in a clear and professional manner

•May be required to conduct process training for new joiners and act as a mentor for existing associates

•Requires in-depth knowledge and proficiency in all aspects of transaction processing function Responsible for creating and publishing plan level & operational reports Should highlight any gaps / change management in current SOP's 

•Must be able to understand principles of insurance, insurance contracting,  claims and policy servicing functions 

•Should participate in projects initiated at a team level

Key Requirements:

•Graduate Degree in any stream

•3-5 Year of professional experience preferably in operations

•Independent, detail-oriented and self-motivated

•Strong Team & Performance Management skills

•Proficiency using MS Office with good typing speed (at least 30 WPM)

•Must be able to collaborate with team members and clients on daily basis and is able to participate in brainstorming session with Team Leaders and SMEs to help them identify process efficiency