Process Associate

Role:Process Associate

Domain: Property & Casualty Insurance domain

Job Location: Chennai

Experience: 1 – 5 Years

Required Qualification: Graduate

Required Skillset Details:

Domain related:

Relevant experience of handling P&C Auto and Property Insurance, Auto Claims, Underwriting, Policy Servicing related tasks (FNOL, Subrogation, Renewals, Cancellations etc.)

Knowledge of the P&C Insurance principles and applied experience

Responsible for maintaining high standards of Performance, SLAs & innovative solutions

Relevant experience of handling general insurance · Knowledge of the insurance principles and applied experience

Soft Skills:

-Good communication skills – Written and Oral (good to have) 

-Focus on customer service with an end objective to resolve issues

-Empathy focused approach in dealing with customers

Computer related skill:

-Should have a working knowledge of computer basics (Word, Excel and PPT)

Responsibilities:

-U.S Shift (Need to be Flexible on Shift Timings

-Ability to work in a fast-paced, multi-skill work environment

-Ability to process continual workload for extended periods in assigned area

-Ability to provide a consistently high level of quality customer service

-Ensure and maintain effective professional relationships with Client

-Coordinate with team members and ensure achievement of all team objectives and goals

-Ability to meet and sustain daily targets performance, attendance, and behavioral standards

-Ability to work flexible hours / overtime as required (including weekends)

-Problem Solving Skills - Positive attitude