Quality Control Employee Benefits

Role: Quality Control – Employee Benefits 

Required Technical Skill Set: SAP HCM, Employee Travel Claims Processing, Reimbursement, Travel Allowance, Benefits & Perks, Root Cause Analysis (RCA) for India Market

Desired Experience Range: 2-6 Years

Location of Requirement: Pune

Shift: Day Shift (9 AM - 6 PM IST) but should be flexible with shift timings

Desired Competencies (Technical/Behavioral Competency) Role:

• Strong understanding of Hire to Retire lifecycle, specialist in Employee Benefits, claims processing and reimbursement. 

• Perform quality audits/reviews of all the transactions as per defined sampling methodology.

• Validate process compliance against SOPs, process documentation, and client requirements

• Identify processing errors, compliance gaps, and control weaknesses.

• Document audit observations and provide detailed feedback to operations teams

• Ensure adherence to Critical to Quality (CTQ) parameters and quality standards.

• Support monthly, weekly, and daily quality reporting activities.

• Analyze recurring errors and identify trends impacting process quality

• Prepare quality dashboards, scorecards, and management reports.

• Assist in Root Cause Analysis (RCA) and 5 Why analysis for quality deviations

• Track closure of corrective and preventive actions

• Maintain audit records and quality documentation

Add - on Requirements:

• Demonstrated proactive, positive conflict resolution skills.

• Excellent analytical and problem-solving skills

• Excellent communicator at all levels

• Intellectual curiosity, appetite to do things better and proactive nature.

Good-to-Have:

1. B.Com, M.Com, BBA, BA /Post Graduate degree in Finance or Accounting/HR

2. 1-5 years of professional experience in Accounts Payables

3. Good understanding of Finance and accounting processes.

4. Knowledge of various ERPs’- SAP, MS Office, Advanced Excel