Quality Lead - Hire to Retire

Role: Team Lead – H2R Quality Lead

Required Technical Skill Set: Expert in Hire to Retire Domain

Desired Experience Range: 5-10 Years

Location of Requirement: Pune

Shift: Day Shift (9 AM - 6 PM IST) but should be flexible with shift timings

Desired Competencies (Technical/Behavioral Competency)Role:

• Strong understanding of end to end cycle of H2R (MDM,  Employee benefits, Talent Acquisition, Statutory audits)

• Lead end-to-end Quality Control operations

• Ensure adherence to CTQs (Critical to Quality parameters), SOPs, policies, and compliance requirements.

• Review audit findings, identify quality gaps, and recommend corrective actions.

• Adherence of daily audits are being performed and reported out to internal and external stakeholders

• Prepare RCAs, 5Whys for the errors with strong preventive action 

• Ensure all team deliverables are completed in due time and compliant to relevant standards and policies and reported accurately

• Ensure compliance to all SLA and KPI targets

• Identify process gaps and improvement opportunities

• Handle internal reporting, adherence to SLAs

• Exceed daily / weekly / monthly targets on Teams TAT and Accuracy

Add-on Requirements:

• Demonstrated proactive, positive conflict resolution skills.

• Excellent analytical and problem-solving skills

• Excellent communicator at all levels

• Intellectual curiosity, appetite to do things better and proactive nature.

Good-to-Have:

• B.Com, M.Com /Post Graduate degree in Human Resource

• 1-7 years of professional experience in HRO domain

• Good understanding of H2R processes.

• Knowledge of various ERPs’- SAP, MS Office, Advanced Excel